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Shipping Shipping
Stiller Biscuits will happily arrange delivery of our products direct to your door (or someone elses if you are sending a gift!).

We rely on the lovely posties from Royal Mail to make these deliveries for us and we only send out via 1st class recorded mail. As 1st Class Recorded is a signed for service, all customers must make sure that they or their recipient will be at the stated delivery address to sign for the package, or be prepared to travel to the local sorting office to pick up the delivery. We will advise you via email when your parcel has been posted so that you can gauge when to be around.

Next day Special delivery can be arranged but please telephone us if you would like this service.

We do not take responsibility for any delays in delivery by Royal Mail, this includes industrial action which can result in disruption of their service. Stiller Biscuits does not accept the responsibility for return postage costs, items lost or damaged in transit, it is down to circumstances that are out of our control, except at our discretion.

Postage costs are worked out from the weight of the products you choose plus the packaging that we use to protect them on their journey to you.

Postage

up to 200g £3.30
up to 400g £3.80
up to 600g £4.30
up to 1kg £5.60
up to 1.2kg £6.30
up to 1.5kg £7.00

If your order is above this weight please call us before placing the order.


If any of your items arrive damaged or broken we must be notified of this within 48 hours of receipt so we can take this up with the delivery agent concerned and arrange a replacement or a refund. Unfortunately we are unable to replace or refund any items reported damaged after this time.

This shipping information is subject to change at our discretion.





Returns

Please note we are unable to accept any returns on edible items for food hygiene reasons, even if they are unopened.

Cancellations

If you decide after placing your order that you have changed your mind you have 24 hours to contact us and let us know so that we can refund your payment and stop the order going out.
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All events are cancelled for the time being due to family circumstances

Gingerbread Lamb
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